Shipping Policy

At JMA Custom Apparel , we aim to deliver your custom apparel in a timely and efficient manner. Please review our shipping policies to understand how we handle your order.

Processing Time

  • All custom apparel items are made to order. Please allow 5-7 business days for production before your order is shipped.
  • During peak seasons or sales events, processing times may be extended by a few days. We will notify you of any delays.

Shipping Options & Timeframes

We offer the following shipping options for both domestic and international customers:

  • Standard Shipping: 5-7 business days (after processing time).
  • Express Shipping: 2-5 business days (after processing time).

Please note that shipping times are estimates and may vary depending on your location and external factors beyond our control, such as postal delays or customs clearance.

Shipping Costs

  • Shipping costs will be calculated at checkout based on your shipping location and selected shipping method.
  • Free shipping may be available on orders above [insert free shipping threshold].

International Shipping

We ship globally! However, international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may vary depending on the destination country.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your package’s journey.

Lost or Delayed Shipments

If your order is delayed or lost in transit, please contact our customer service team at [insert email] for assistance. We will work with the carrier to resolve the issue.

Changes to Shipping Address

Please ensure that all shipping details are correct at the time of placing your order. If you need to change your shipping address, contact us as soon as possible. Once your order has shipped, we cannot modify the address.

Returns and Exchanges

Since our apparel is custom-made, we do not accept returns unless the item arrives damaged or defective. If there are issues with your order, please refer to our [Returns & Exchanges Policy] or contact us directly.